CONTACT | SAKURA TERRACE THE GALLERY (Kyoto)

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CONTACT

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CONTACT

Please feel free to contact us anytime if you have any questions.

For answers to common questions we receive from our guests, please refer to the FAQ page.
We will respond to your inquiries as soon as possible.
For any urgent matter, please contact us by calling us directly instead of just sending us a message.
You will be receiving an automatic reply from our system for your confirmation.
If you don’t find a screen saying that your inquiry has been submitted,
receive no “automatic reply” or have no reply from our hotel within 3 days,
there is a possibility that your inquiry has not been submitted properly.
Please send us a direct e-mail or call us by phone in those cases.

（SAKURA TERRACE THE GALLERY
TEL : +81-75-672-0002 Email : Contact us）

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HOTEL POLICY

CHECK-IN / CHECK-OUT information

Check-in time : 14:00
Check-out time: 11:00

For Accomodation of children and group

Since we would like every single one of our guest to enjoy the atmosphere of relaxing moment and also due to the constructure design of our hotel, we're sorry to say that any children under age of 12 may not stay in our hotel. If your children are over 13 years of age, we will welcome them as 1 adult.
Due to the same reason to maintain our relaxing atmosphere, we may not accept any guests traveling with 5 or more people booking 3 or more rooms as one party.

Facility use information

All facilitities, including restaurant, in the hotel are exclusive to our hotel guests.

Cancellation Policy

[Reserved via phone/mail or domestic booking site]
Cancellation fee will be charged as follows;
20% of room rate for five days notice.
50% of room rate for one day notice.
80% of room rate for notice on the day.
100% of room rate for no notice or show.
[Reserved via international booking site]
100% of room rate for three days notice.
*Please contact the booking site for any changes of your reservation. We may not be able to accept any amendment at our hotel.